Get your refund started

You may have requested to convert your ticket value to an Air Canada Travel Voucher. If so, you would have received a confirmation email from CustomerCare.ServiceClient@aircanada.ca or actravelvoucher@aircanada.ca with the following subject line: ‘Your Air Canada Travel Voucher has arrived’. The email would have included a 15-digit travel voucher number (for example: 144401799902678).

Please check your inbox or junk folder to see if you can locate the email. You will need your 15-digit travel voucher number to get your refund request started.

Learn more about the Air Canada Travel Voucher.

If you already have an Air Canada Travel Voucher, Aeroplan points conversion, or eCoupon and want to transfer the value to your original form of payment instead, you can request a refund by simply filling out this refund request form.

Please check your inbox or junk folder for a confirmation email from CustomerCare.ServiceClient@aircanada.ca or actravelvoucher@aircanada.ca with the following subject line: ‘Your Air Canada Travel Voucher has arrived’. If you can’t locate the email, please call us at 1-888-247-2262 so that we can assist you.

Yes, however you need to make two refund requests in this order:

1. Submit a refund request using the Air Canada Travel Voucher number you received from your second flight cancellation. We will process your refund back to your original Air Canada Travel Voucher and send a confirmation email.

2. Once you receive this email confirmation, you need to make another refund request using the Booking Reference and Air Canada Travel Voucher numbers associated with your first cancelled flight. We will then process a refund back to your original form of payment and send another confirmation email.

To get your refund request started, simply have your booking reference number and last name ready and remember to select the second option: ‘I don’t have a travel voucher’.

This means that Air Canada has started processing your refund. As part of our two-step process, we need to first reduce the value of your Air Canada Travel Voucher or the number of points in your Aeroplan account before the refund can be confirmed and sent through for final processing.

The delay between these two steps may vary depending on how many requests have come in, or whether additional processing time is required to complete the refund to the original form of payment.

Please check your inbox or junk folder for a confirmation email from CustomerCare.ServiceClient@aircanada.ca or actravelvoucher@aircanada.ca with the following subject line: ‘Your Air Canada Travel Voucher has arrived’. The email includes a 15-digit travel voucher number (for example: 144401799902678).

Remember that you will need your 15-digit Air Canada Travel Voucher number to get your refund request started.

If you can’t locate the email, it’s likely you don’t have an Air Canada Travel Voucher. Please try entering your booking reference number and last name through the second option: ‘I don’t have a travel voucher’.

If you’re still having difficulties, then please call us at 1-888-247-2262 so that we can assist you.

This means that you hold electronic travel credits or future travel credits, which are different than Air Canada Travel Vouchers. Simply have your booking reference number and last name ready to get your refund request started, and remember to select the second option: ‘I don’t have a travel voucher’.

Once your refund request is submitted and you have received a confirmation email, you do not have to worry about submission deadline. We will review your request and provide you with an update as soon as possible. If your refund request is successful, it can take from one to three months for the refund to appear in your account, depending on your financial institution.

On rare occasions, the chatbot will not respond when entering a case number. We suggest you try a different browser, as we have found that this resolves the issue most of the time. If you are still experiencing technical issues, please call us at 1-888-247-2262 and we’ll be happy to help.

Air Canada will refund the money to the credit card you used at the time of purchase.

• If your new credit card is with the same financial institution, contact them directly as they may have already transferred the money to your new card.
• If you no longer have a credit card with the same financial institution, contact your original bank, credit union, or other financial institution.
• If the original financial institution no longer exists, you will still need to request a refund. Air Canada will be notified of the financial institution’s closure and will contact you directly to finalize payment details. If you have not heard back from us within 2 months of your original request submission, please contact us at 1 888 247-2262.

• Should we become aware of the fact that your bank, credit union or other financial institution has rejected a refund, we will contact you.

No, because the chargeback process cannot be interrupted. Therefore, bookings that are subject to an active chargeback claim or that have already been charged back are not eligible for a refund.

If your flight was cancelled before February 1, 2020, you may be eligible for a refund based on the fare type you purchased. Please consult our refund and cancellation policy to determine your eligibility and next steps.

If you purchased a ticket before April 13, 2021 with travel dates on or after February 1, 2020, you are eligible for a refund back to your original form of payment.

As we have announced a new refund policy, you may now be eligible for a refund. To get your refund started, please follow the steps at the top of this page.

Flight Passes that have a current expiry date of March 31, 2022 or earlier are eligible for refund.
Flight Passes that are wholly unused are eligible for a full refund. Flight Passes which are partially used are eligible for a partial refund based on the value of unused credits. Unlimited Flight Passes are eligible for refunds if a month was paid, but no flights were taken.
To request either a full or partial refund of your Flight Pass, please visit aircanada.com/customerrelations and select “Flight Pass Product” from the list of options.

Yes, however please note only cancelled Air Canada Vacations packages purchased before April 13, 2021 with travel dates on or after February 1, 2020 are eligible for a refund. For more information, please visit vacations.aircanada.com.

Other bookings, such as tours or car rentals, are subject to the terms and conditions that you agreed to at the time of booking.

If you received a refund that did not match the complete value of the ticket purchased (for example, you didn’t receive a refund for taxes, cancellation fees, baggage fees or some other reason), please fill out this refund request form and we will take care of your request.

It can take from 1 to 3 months in some cases, depending on your financial institution.

No, Air Canada is not charging any fee (e.g. change, cancellation, or refund processing fee) for tickets with travel dates on or after February 1, 2020 and purchased before April 13, 2021.
For tickets purchased on or after April 13, 2021, a change or cancellation fee may apply based on the type of ticket you purchased. Please note that Air Canada has never charged a refund processing fee to customers or travel agencies. If you purchased your ticket with a travel agency and have a question about a fee, please contact your travel agency for more information.

We’re here to help. Simply call Air Canada Reservations and an agent will verify the status of your agency. If the agency has permanently closed their doors, our Air Canada agents will get your refund request started

If you are unable to process the refund because you can’t display the eTicket or process an adjustment refund because the coupons are not available, please fill out our application form and your request will be reviewed by an Air Canada agent.

Please fill out our application form and your request will be reviewed by an Air Canada agent.